Utility Scams ratings, reviews and complaints - Scam

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Utility Scams closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This report is regarding Utility Scams.

Primary Contact:	James Miller (Supervisor)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Utility scams are not new. For years scammers have been working to separate customers from their money by all types of schemes. From fraudulent billing, phishing attacks, impersonating authentic utility companies, etc.. Thieves have evolved their schemes to reach more victims and steal their money or even their identity to commit more fraud.

Beware of callers claiming to be your utility company threatening to turn off services unless you pay immediately using a specific methods of payment, such as prepaid debit cards, GreenDot Cards, Western Union, Paypal, wire transfers etc. Consumers nationwide report that con artists are calling in an attempt to convince residents that they need to pay immediately to avoid shutoff. When customers pay using the methods requested, the scammer gets the funds and, unfortunately, it is next to impossible to get the money back.

While a utility company may call to remind you of a past due bill, it is most often a recorded message that alerts you about a balance due. Most utility companies send shut off notices by mail and give you some time to become current or make payment arrangements. Immediate demands for payment should be a tip off that you may be dealing with a swindler.

Other scams involve emails claiming your utilities will be shut off unless you click a link and enter your account information. Once your information is submitted to the schemers, they can use it to commit identity theft. Or clicking on the link can lead you to websites that install malware onto your computer, including viruses that can steal your information and ruin your computer.

Business Consumer Alliance (“BCA”) offers the following advice to avoid being scammed:

If you receive a call or email regarding your account, before you go any further, contact your provider immediately. Even if the caller sounds convincing, check with your local provider to verify that your account is indeed past due. Check your monthly bill or statement for the customer service number.

Never wire money to anyone calling and asking you to do so. This also goes for using prepaid or reloadable cards. Most legitimate businesses don’t demand that you use these methods of payment.

Avoid clicking links that appear in unexpected emails or texts.

Don’t be fooled by your caller id display. Scammers have found ways to spoof numbers to make it appear as if they are calling from the actual utility companies, or from in the states, when in fact they could be running the scam from somewhere outside of the country.

If you are delinquent on your bill, contact the utility company to request an extension or payment plan to avoid having your service interrupted.

Always ask anyone claiming to be a utility company employee for identification before allowing them into your home. Call the service office if you have any doubt as to their legitimacy.