TransUnion ratings, reviews and complaints - Credit Reporting Agencies

Complaints and Resolutions

Total Amount in Dispute:
$143,193.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

43 complaints against TransUnion closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
43	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

TransUnion is one of the three major credit reporting agencies maintaining credit histories on an estimated 500 million consumers around the globe.

Primary Contact:	Customer Service
Business Started:	1/1/1979
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

If you are considering a credit repair service here are a few tips to consider:

Be wary of promised credit score increases or guaranteed results: It takes time to repair a credit file.

Consumers should be careful of companies that claims they can get rid of the negative credit information in a credit report in a short period of time (even if that information is accurate and current) or if it promises a specific increase in credit score, or guarantees results.

Avoid credit repair companies that demand upfront payments. Under federal law, credit repair companies can’t require you to pay until they’ve completed the services they’ve promised. In addition, some companies that use telemarketing may not request or receive fees until they have provided you with a credit report generated more than six months after the promised results that shows the results.

Check credit reports regularly: Consumers can obtain a free copy of their credit report and are entitled to receive a free credit report from each nationwide credit reporting company once every 12 months.

Dispute inaccurate information on credit reports: Consumers can take steps on their own to repair their credit record. Consumers can dispute errors on their credit reports by contacting Equifax, Experian and TransUnion directly.