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Stearns Lending, LLC

220 inquiries |
Mortgage Services

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4 Hutton Centre Drive, 10th floor
Santa Ana, CA 92707 | Get Directions

(714) 513-7777

http://www.stearns.com

Monday to Friday - 8:00AM to 6:00PM

Company Rating

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Stearns Lending, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Stearns Lending, Inc. is the provider of conventional home loans and residential mortgage services.

Primary Contact:	Katheryn Le (President)
Business Started:	7/31/1984
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01053872
Status: Expired

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

First Home Equity

FPFLending.com

FPF Lending

CUPartners.com

First Pacific Financial

Websites:

Contacts:

Patty Tanous (Legal Specialist)

Scott Martin (Director Of Accounting)

Felipe Duarte-Cerda (Salesperson)

Glenn Stearns (Chairman)

Rafael Montejano (Salesperson)

Addresses:

74-900 Highway 111, Suite 122, Indian Wells, CA, 92210

3637 Sentara Way, Virginia Beach, VA, 23452

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