Golden Bear Cottages ratings, reviews and complaints - Vacation Rentals

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers complain that final statements contained additional unexpected charges or they were billed for additional cleaning charges which they believe should have been covered by their original deposit. Others complain that the company fails to provide itemized lists of how deposit money was used.~~The company responds to all complaints by investigating complaint allegations advising complainants of posted policies or issuing refunds or partial refunds along with apologies to the customer.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Golden Bear Cottages closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Golden Bear Cottages is located on 5 acres of cabin fun. Accomodations include 28 cabins to choose from. 2 to 7 bedroom cabins available. Perfect for lodging.

Primary Contact:	Lisa Duran (Office Mananger)
Business Started:	1/1/1929
Social:

Interested in Golden Bear Cottages?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

13056842

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Golden Bear Cottages, Inc

Websites:

Contacts:

Donald DiCarlo (Owner)

Lenny Duran (Office Manager)

Addresses:

39637 Big Bear Blvd., Big Bear City, CA, 92315

Reputation Report

Golden Bear Cottages

Complaints and Resolutions

Other Information