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Amazon.com, Inc.

1,642 inquiries |
Online Retailers

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410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

24 hours 7 days a week

Company Rating

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Customer Reviews

based on 48 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

803 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/27/2023 MAUREEN U.

Amazon is constantly leaving packages where they are not supposed to be left

Amazon is constantly leaving packages where they are not supposed to be left. I have very specific instructions on my account where to leave them and they just don't seem to want to take the time. A month ago I had three packages stolen because they're leaving them in the wrong place. Last night I was on the phone for 59 minutes with three different customer service representatives because they did not deliver my package that I ordered specifically to be delivered between 5 PM and 10 PM last night. I got an email that I opened at approximately 845 pm last night saying that they tried to deliver it at 8:15 but there was not a safe place to leave it. Number one,, if they read my instructions, there's a very safe place to leave it. Number two they were at the wrong door, but there was my doorbell right there they could've buzzed my doorbell , so instead of receiving my package that I paid extra for last night I received it today and lo and behold where was it ,,,not in the right spot AGAIN,,out front where anybody could take it. After spending 59 minutes on the phone with three different customer representatives, it got delivered to the wrong place and this is not the first time. I know they are a huge company, but something needs to be done. It is absolutely ridiculous. reporting it to Amazon, does absolutely positively no good whatsoever. They say the same thing as the other person they're going to file a report it's the same thing over and over and over again and nothing.

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Complaints and Resolutions

Total Amount in Dispute:
$858,854.00

Total Amount Settled:
$626.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

803 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
10	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
785	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Amazon.com Inc. is an ecommerce company that offers customers low priced items and a wide variety of products.

Primary Contact:	Praveen M (Escalations Team)
Business Started:	7/5/1994
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Amazon Services LLC

Amazon Flex

Amazon Prime Student

Amazon Prime

Websites: