Complaints


Visual Land, Inc.

P.O.Box 3417
Cerritos, CA 90703
Phone: (562) 860-2600
Contact: Nicole Mason - Executive Assistant
Company ID: 100019220

The grid below includes a brief summary of complaints and the company's response, if available. In some cases, the grid may include all complaints against the company.




DateComplaint and Response SummariesDetails
03/02/2014
Customer Complaint: They seem to sell low quality products, have very poor customer service, don't stand behind their pr... Read More
Company Response:
View Complaint
12/25/2013
Customer Complaint: Black screen with lines across it.
Company Response:
View Complaint
12/08/2013
Customer Complaint: Purchased two of these tablets from Walmart. com and went to set it up for my 11 yr. old and found p... Read More
Company Response:
View Complaint
08/13/2013
Customer Complaint: One tablet began powering off intermittently and the power button on the other tablet became lodged ... Read More
Company Response: Visual Land did act in good faith by sending the consumer new tablets as per the warranty.
View Complaint
03/24/2013
Customer Complaint: Company failed to repair or replace tablet.
Company Response: A replacement was sent as per her warranty, shipped out via USPS on 3/05/13.
View Complaint
03/17/2013
Customer Complaint: Company had me return my tablet for analysis but will not give me any response on repair/replacement... Read More
Company Response: The unit was sent out on March 1, 2013. UPS Tracking # 1ZY32Y821263892650.
View Complaint
03/17/2013
Customer Complaint: I need to talk to live person! Ive sent several emails for help and when I could get thru on phone I... Read More
Company Response: The RMA # was issued on 2/21 as well.
View Complaint
02/25/2013
Customer Complaint: I sent my tablet in for repairs and each time I try to call, I can never get a straight answer. The ... Read More
Company Response: Customer was contacted and a new tablet has been shipped out.
View Complaint
02/25/2013
Customer Complaint: Consumer alleges company refuses to repair and return her tablet.
Company Response: We did offer the customer a new tablet which is being shipped out to her.
View Complaint
02/20/2013
Customer Complaint: I still have not received a replacement Tablet from Visual land, or an acceptable response to my las... Read More
Company Response: I replacement Tablet arrived yesterday 2/18/2013. All is well for now.
View Complaint
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