Complaints for Staywell Research in Agoura Hills, CA

28720 Roadside Drive Suite 310
Agoura Hills, CA 91301 | Get Directions

(866) 407-0266

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complaints alleging consumers who have participated in the company's research study programs have not received compensation checks and/or the checks were received at a much later date then originally promised. The consumers report they completed the study and are advised they would receive a check within 25 business days. However a number of consumers allege they have waited three months six months and in some cases longer to receive compensation from the company. Many of the consumers complain they receive the runaround from the company regarding the status of their compensation checks and are given inconsistent answers or in some cases receive no response at all from the company's compensation department. In other cases the replacement checks received could not be cashed because the company had no funds in their bank account.

Complaint Closing Statistics

0 complaints against Staywell Research closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Staywell Research complaints