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Professional Coin Grading Service complaints

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P.O. Box 9458
Newport Beach, CA 92658 | Get Directions

(800) 447-8848

http://www.pcgs.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Professional Coin Grading Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Professional Coin Grading Service

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8/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/10/2023

I recently joined Pcgs and purchased a gold membership. I recently had a 1944 steel penny graded through Anacs 7404585 and they gave it a grade of N8 and said it was a coin that I had to send to Pcgs because of the oversize holders I submitted my coins on May8th and the 4 coins I submitted was a 1943 copper penny which is 2,000,000 the 1944 steel penny that weighs 2.5 grams is worth $400000 which Anacs told me to send. A cameo 1872 Indian head penny worth $130000 and a 1958 double die wheat cent. For two months I called and they told me everything was okay. Then out of nowhere everything went wrong. A lady called and said Pcgs will not put there names on my coins so stop calling and hung up. This is a sign of racism false advertisement. Pcgs is supposed to guarantee the grade not have someone call and be so disrespectful. Finally a black male has a chance to be famous for finding something RarePcgs is against blacks getting treated fairly. I just received my coins back. I haven't even open the package yet. Resolution Sought Pcgs" guarantee policy was terribly broken with disrespect racism and dishonesty. They control everything and they never thought for a second a black male would own Rare Coins. They literally disrespected and spit in my face. I with the help of the bureau I can get the $4,000,000 that I have the coins and the proof is on the table. I plan on donating a million to The Bureau to make sure Everyone will be treated fairly. I also notified 13wmaz and they referred me . Thank you .

10/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

9/16/2022

I submitted four coins to pcgs in the last week of April 2022 the service was said to take two months, I work and was deployed four months OCONUS with my union and did contract Since the 9th of Sept. 2022 I have attempted communication with this organization. a Spam call I reject cited for spam caller i.d. was a single callback yet several 6 or more emails and 12 call attempts to resolve the , Lost coins " issue proven unsuccessful Resolution Sought I need them to assist with information of the said shipment in order to track the whereabouts

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