Complaints for Premium Distribution Corp in Woodland Hills, CA

22647 Ventura Blvd., #527
Woodland Hills, CA 91364 | Get Directions

(888) 661-5927

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious. Complainants allege the company uses misleading and deceptive tactics to sell toner products. Complainants allege company representatives often misrepresent that they are the businesses regular toner supplier and sends unwanted or unordered merchandise to businesses along with invoices that have been marked up considerably. In some cases complainants allege they never received any products and were harassed to pay the invoice. ~~Typically the company responds to complaints by denying the allegations claiming they received authorization to place and deliver the order and indicating they have recorded confirmation of the authorization. The company also responds by stating they would issue a return label and cancel invoices when merchandise is returned.~~

Complaint Closing Statistics

0 complaints against Premium Distribution Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Premium Distribution Corp complaints