Complaints for On Line Yellow Pages Inc. in Costa Mesa, CA

440 Fair Drive, Suite W
Costa Mesa, CA 92626 | Get Directions

(800) 809-1777

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company fails to acknowledge cancellation requests continues to debit customer accounts after cancellations are submitted and fails to issue credits or refunds on the unauthorized charges or cancellations. Other customers complain the advertising they believed they had purchased was never actually produced contained errors or was ineffective as a means to procure new customers. Some customers state they received unauthorized charges on their telephone bills or they received harrassing phone calls. A few customers complained of the misleading solicitation received in the form of a check to initiate advertising services. Some complainants report that by depositing the check solicitation they were unknowingly authorizing future advertising. ~~The company responded to one complaint by agreeing to issue a refund.

Complaint Closing Statistics

0 complaints against On Line Yellow Pages Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

On Line Yellow Pages Inc. complaints