Complaints


MSA 30X

7850 Ruffner Avenue, Dept. 4000
Van Nuys, CA 91406
Phone: (877) 362-4584
Contact: Linda M. Perry - Manager: Chargebacks and Resolutions Department
Company ID: 100121675

The grid below includes a brief summary of complaints and the company's response, if available. In some cases, the grid may include all complaints against the company.




DateComplaint and Response SummariesDetails
10/14/2014
Customer Complaint: Information given was for 29.95 plus shipping and a second one free with just shipping charge total ... Read More
Company Response: A refund of $13.71 processed today, which she should see within 3 to 5 business days, 50 the end res... Read More
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10/13/2014
Customer Complaint: I called about returning the item....returned it and was only issued a refund of $32.05...but was ch... Read More
Company Response: I issued a refund of $17.01 for the shipping and handling on October 10th. The customer should see h... Read More
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08/10/2014
Customer Complaint: When I opened the box I discovered the problem I had received and was charged for 4 not 2
Company Response: He will receive a prepaid within 3 to 5 business days at his email address to return the extra produ... Read More
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07/10/2014
Customer Complaint: I ordered the MSA30X Hearing device as a buy 1 get1 free with RUSH DELIVERY of 5 to 7 days on 6/1/20... Read More
Company Response: He called customer service on June 16th and cancelled the order. If he still wants to place an order... Read More
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06/29/2014
Customer Complaint: Wrong order, taken advantage of since I have M. S. and live in long term Care Center. Want refund to... Read More
Company Response: I have issued a full refund of $151.35 on June 16th.
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05/21/2014
Customer Complaint: I was charged $93.69 instead of $45.95, which I was told by the salesperson. When I called they said... Read More
Company Response: Refund issued
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03/19/2014
Customer Complaint: Consumer states MSA failed to give her an exact amount for hearing aid ordered.
Company Response: I have tried calling this customer several times; nobody answers the phone and it does not allow me ... Read More
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01/15/2014
Customer Complaint: Returned the hearing devices but they were only going to refund me the $29.95 and I was to pay for s... Read More
Company Response: We do not refund return postage. However, we did issue a refund of $15.90 today for the regular ship... Read More
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01/09/2014
Customer Complaint: Received unordered merchandise.
Company Response: A refund of $109.80 processed on 12/03/13. I issued a refund of $51.65 today, which he should see w... Read More
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12/23/2013
Customer Complaint: On website to maybe buy for $29.95, & unable to review the order, a page showed a confirmation numbe... Read More
Company Response: A refund of $38.61 processed on December 6th. I will issue a refund of $112.05 as soon as I confirm ... Read More
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