7850 Ruffner Avenue, Dept. 4000
Van Nuys, CA 91406
Phone: (877) 362-4584
Contact: Customer Service Kafuti -
Company ID: 100121675

The grid below includes a brief summary of complaints and the company's response, if available. In some cases, the grid may include all complaints against the company.

DateComplaint and Response SummariesDetails
Customer Complaint: Consumer states MSA failed to give her an exact amount for hearing aid ordered.
Company Response: I have tried calling this customer several times; nobody answers the phone and it does not allow me ... Read More
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Customer Complaint: Returned the hearing devices but they were only going to refund me the $29.95 and I was to pay for s... Read More
Company Response: We do not refund return postage. However, we did issue a refund of $15.90 today for the regular ship... Read More
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Customer Complaint: Received unordered merchandise.
Company Response: A refund of $109.80 processed on 12/03/13. I issued a refund of $51.65 today, which he should see w... Read More
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Customer Complaint: On website to maybe buy for $29.95, & unable to review the order, a page showed a confirmation numbe... Read More
Company Response: A refund of $38.61 processed on December 6th. I will issue a refund of $112.05 as soon as I confirm ... Read More
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Customer Complaint: I was on phone 20 minutes (told it would take 5 minutes) and it continually tried to sell me product... Read More
Company Response: Order was cancelled December 2nd, before the order could charge, per the customer's request.
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Customer Complaint: Order two hearing aids, buy one get one free, but was charged for everything plus warranties I was n... Read More
Company Response: She received two refunds for a total of $106.45. Another $26.85 was refunded today; she should see h... Read More
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Customer Complaint: Consumer states she was charged for more than 2 hearing aids and your company took $311.95 out of he... Read More
Company Response: Therefore, two refunds processed on 10/14/13 for $75.65 amd $234.92 total refund amount $319.57.
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Customer Complaint: Consumer states: He ordered a MSA 30X hearing aid and it was never received. Your company is claimin... Read More
Company Response: I entered a reship to go to the other resident's name and I told her she should receive her reship w... Read More
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Customer Complaint: Company used deceptive selling tactics.
Company Response: A refund of $31.80 provided on 4/16/13 and also issued refund in the amount of $14.25 on 4/25/13.
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Customer Complaint: Unauthorized charges. Wrong order placed.
Company Response: the package shows undeliverable due to incorrect address. The consumer can contact us to place a new... Read More
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