Complaints for Laptop & Desktop Repair LLC in Sparks, NV

84 Coney Island Drive
Sparks, NV 89432 | Get Directions

(888) 821-1143

http://www.ecyclebest.com/

Mon - Fri 7am to 4pm PST

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to honor quotes for electronic devices and does not return devices as represented. Specifically consumers allege they receive quotes for devices they wish to send in to the company for recycling. After sending in devices they receive checks or deposits that are considerably lower than quoted. While the company's website terms and conditions say consumers will be given 5 days to accept or reject a lower priced offer many complainants dispute this claim stating they never receive any notification from the company. In other instances complainants allege when they reject lower price offers and request their devices and/or accessories back their requests are denied.

Complaint Closing Statistics

0 complaints against Laptop & Desktop Repair LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Laptop & Desktop Repair LLC complaints