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Tech Support Scams complaints

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Total Amount in Dispute:
$158,907.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

37 complaints against Tech Support Scams closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
37	Unanswered

37 complaints against Tech Support Scams

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4/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $99.99 Amount Settled: $0.00

Customer Complaint

4/9/2024

Went on this site to buy a building it has best buy at the top of it, got a tracking number and an email to confirm, but did not get the building, tracking #WHY26749247. I tried to go to the website and it says its gone can not find. Resolution Sought I would like my money back or something done about this business website so it don't happen to another person.

4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $410.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

Renewal of a service plan with the Geek Squad. Dated to expired March 20 2024. I never ever signed up for any type of protection service for the Geek Squad. When I call the most expensive plan fir 1 year would be 179..00 USA currency. The toll free number kept asking for a pin number they had my email address. Resolution Sought To investigate this scam I am sure they are doing it to other customers.

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