Complaints


FreedomPop

11301 West Olympic Blvd Suite 112
Los Angeles, CA 90064
Phone: (888) 743-8107
Contact: Ryan Spillers - Customer Support/Retention
Company ID: 100115567

The grid below includes a brief summary of complaints and the company's response, if available. In some cases, the grid may include all complaints against the company.




DateComplaint and Response SummariesDetails
03/26/2014
Customer Complaint: Repeated attempts with customer service devise still did not work. I tried to enable automatic credi... Read More
Company Response: As there was minimal usage on your account, we have refunded all charges outside of the initial devi... Read More
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02/05/2014
Customer Complaint: Had difficulty connecting to MiFi. Poor customer service, long waits on hold. No response to emails ... Read More
Company Response: We apologize for the long wait times, and are working towards shortening them. We can provide a refu... Read More
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11/26/2013
Customer Complaint: Freedompop advertises Free 500mb per month data plan - They wrongly charges me each month $17.99 for... Read More
Company Response: The user has been downgraded and refunded. The services have been deactivated.
View Complaint
08/19/2013
Customer Complaint: I returned this item shortly after receiving it as it did not meet my needs. They still up to this p... Read More
Company Response: We apologize for the inconvenience. We've processed and refunded your return, You will see this cred... Read More
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08/12/2013
Customer Complaint: I have been trying to cancel my service for more than two months. They do not return my calls and do... Read More
Company Response: Your return instructions were sent on July 24th in ticket # 112024.
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04/04/2013
Customer Complaint: Bad product quality, lack of tech support, uncontested charges despite cancelled service.
Company Response: Our phone number is listed on our website (both in our support FAQ and Terms page) so the user could... Read More
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04/01/2013
Customer Complaint: Freedompop intentionally misled their customers in order for them to purchase their "Freedompop Prot... Read More
Company Response: We apologize for the confusion. Our Protection Plus service covers manufacturing defects, and as sta... Read More
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04/01/2013
Customer Complaint: Freedom pop advertises and offers a Free 500mb per month data plan. Their online billing system wron... Read More
Company Response: We apologize for this inconvenience. We have looked at your account and see that based on your supp... Read More
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02/28/2013
Customer Complaint: The company doesn't track data usage properly and doesn't have a way to cancelling the service easil... Read More
Company Response: It is our goal to provide free internet to all of our users. However, we receive real and tangible c... Read More
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02/27/2013
Customer Complaint: I signed for service that I couldn't get. They delayed to cancel on request and charged me a month o... Read More
Company Response: Thanks for your inquiry. Just to clarify, we did not intentionally delay our response in order to ch... Read More
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