Complaints


FreedomPop

11301 West Olympic Blvd Suite 112
Los Angeles, CA 90064
Phone: (888) 743-8107
Contact: Ryan Spillers - Director of Customer Support
Company ID: 100115567

The grid below includes a brief summary of complaints and the company's response, if available. In some cases, the grid may include all complaints against the company.




DateComplaint and Response SummariesDetails
12/04/2014
Customer Complaint: Freedompop sold me a defective Android phone; I called to get a pre-paid envelope to return the defe... Read More
Company Response: A prepaid shipping label was emailed to you on 12/2/2014.
View Complaint
11/03/2014
Customer Complaint: Service issues.
Company Response: You have been refunded the $125.99 ($119 for the cost of the device + $6.99 for return shipping).
View Complaint
10/19/2014
Customer Complaint: I paid for a phone and no phone has been sent after one month.
Company Response: You originally purchased the device for $89 for $4.99 for shipping costs on 10/1/2012. You purchase... Read More
View Complaint
08/29/2014
Customer Complaint: Company sold me a phone that won't even handle the phone service Freedompop offers.
Company Response: We have gone ahead and refunded the $53.96.
View Complaint
07/17/2014
Customer Complaint: Consumer states Freedom Pop lack of customer service made it impossible for her to connect her servi... Read More
Company Response: Unfortunately, the consumer is well outside of our 30-day return policy. The device shipped to the ... Read More
View Complaint
06/24/2014
Customer Complaint: I have requested to cancel their service, but they continue to charge me monthly.
Company Response: Your account has been cancelled and you have been refunded the $8.99. Please allow 4-5 business days... Read More
View Complaint
06/22/2014
Customer Complaint: Freedompop charged me for devices that even never showed up on my front door.
Company Response: Your subscription to FreedomPop Security has been cancelled. The $49.99 will be returned back to yo... Read More
View Complaint
04/28/2014
Customer Complaint: Refund 24.99 for service I cannot use and fix web page so other people are not ripped off.through y... Read More
Company Response: You have been refunded the $24.99. We see you cancelled the Premier service on 4/13/2014.
View Complaint
04/28/2014
Customer Complaint: I am being billed for additional services I did not request, and that I have cancelled twice, since.
Company Response: Your refund request has been accepted.
View Complaint
03/26/2014
Customer Complaint: Repeated attempts with customer service devise still did not work. I tried to enable automatic credi... Read More
Company Response: As there was minimal usage on your account, we have refunded all charges outside of the initial devi... Read More
View Complaint
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