Complaints


FreedomPop

11301 West Olympic Blvd Suite 112
Los Angeles, CA 90064
Phone: (888) 743-8107
Contact: Robinson O'Brien-Bours - Director of Customer Support
Company ID: 100115567

The grid below includes a brief summary of complaints and the company's response, if available. In some cases, the grid may include all complaints against the company.




DateComplaint and Response SummariesDetails
04/08/2015
Customer Complaint: There is no service anywhere near where the map says there is a strong signal.
Company Response: we're willing to offer a return RMA for a device refund if they no longer wish to keep their device.... Read More
View Complaint
03/12/2015
Customer Complaint: Within the past weeks my rollover data has vanished without explanation
Company Response: Per Consumer: The company in question has corrected the errors on my account. Case can be closed.
View Complaint
02/18/2015
Customer Complaint: FreedomPop is not honoring the original agreement of unlimted talk and text plus data.
Company Response: Company states the consumer has used 122MB of the 500MB so we have added 1 GB of data for the curren... Read More
View Complaint
12/04/2014
Customer Complaint: Freedompop sold me a defective Android phone; I called to get a pre-paid envelope to return the defe... Read More
Company Response: A prepaid shipping label was emailed to you on 12/2/2014.
View Complaint
12/01/2014
Customer Complaint: Consumer states I thought I was paying for a upgrade after the free trial but was told I owed them m... Read More
Company Response: Company has issued a one-time courtesy refund as requested.
View Complaint
11/03/2014
Customer Complaint: Service issues.
Company Response: You have been refunded the $125.99 ($119 for the cost of the device + $6.99 for return shipping).
View Complaint
10/29/2014
Customer Complaint: On the 20th of the month from January thru October Freedompop has been billing my American Express c... Read More
Company Response: Because you never downgraded your plan since 12/17/2014, you were continued to be billed at $26.98 e... Read More
View Complaint
10/19/2014
Customer Complaint: I paid for a phone and no phone has been sent after one month.
Company Response: You originally purchased the device for $89 for $4.99 for shipping costs on 10/1/2012. You purchase... Read More
View Complaint
10/07/2014
Customer Complaint: This business is a fraud. I had returned the device for a refund, which the company had agreed to pr... Read More
Company Response: Your phone shipped on 9/25 and was successfully delivered on 9/30.
View Complaint
08/29/2014
Customer Complaint: Company sold me a phone that won't even handle the phone service Freedompop offers.
Company Response: We have gone ahead and refunded the $53.96.
View Complaint
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