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Progressive City Home Rentals complaints

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14135 Francisquito Avenue, Suite 215
Baldwin Park, CA 91706 | Get Directions

(626) 960-5110

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Total Amount in Dispute:
$74.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege after paying the company to receive active rental listings they receive a list of properties that are unavailable and they experience difficulty obtaining refunds. Complainants allege some properties are not vacant owners are unaware of City Home Rentals and have no knowledge that their property is listed for rent or incorrect price listings.

Complaint Closing Statistics

1 complaints against Progressive City Home Rentals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Progressive City Home Rentals

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5/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $74.28 Amount Settled: $0.00

Customer Complaint

4/25/2022

I was supposed to have a cleaner at the house on April 15. She canceled due to a medical emergency. When I went to follow-up, I saw that HomeAdvisor had withdrawn the fee for the service the day before, April 14. Their stated policy is they withdraw the fee 30 minutes after the service is scheduled to be completed. They didn't follow their policy. No one contacted me about a refund or reschedule of the service until after I complained that they deducted the money from my account despite the fact that the service had not been performed. They sent me a message saying that they rescheduled the service for April 24 and that it was complimentary and free of charge. They kept my money without asking if I wanted a refund, scheduled a new service day without asking when would be convenient, repeatedly told me that the new appointment was free of charge, but told me they were using the money they already took from me to pay for the new service. I have asked repeatedly to speak to a manager. They keep saying they understand but they don't get it that the service on April 24 will not be free of charge if they keep the money they took from my account the day before the original service date in violation of their policy. Resolution Sought Refund my money and perform the service on April 24 free of charge.

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