Complaints for Classic Steering Supply in Lake Elsinore, CA

31949 Corydon Street, Suite 110
Lake Elsinore, CA 92530 | Get Directions

(951) 674-9424

http://www.classicsteeringsupp...

Mon - Fri: 9:00 am - 6:00 pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a pattern of problems relating to undelivered merchandise and failure to issue refunds. Customers complain the company requires advance payment on items sold at trade shows or swap meets but fails to deliver the ordered merchandise or issue a refund. A few complainants allege they received orders with missing parts or that they sent in parts for repair which were never returned. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against Classic Steering Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Classic Steering Supply complaints