Complaints for ACE Industrial Supply, Inc. in Burbank, CA

7535 San Fernando Blvd.
Burbank, CA 91505 | Get Directions

(818) 252-1981

http://www.acetools.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege receiving unsolicited calls from the company selling discounted tools. Complainants allege although they decline to order from the company they receive unauthorized shipments of tools and invoices. Complaints also allege the company sends collection letters and makes constant calls for payment on the unordered merchandise, and complainants have difficulty cancelling invoices, getting return labels to return unwanted items, and poor customer services. Other complainants allege they did not receive what they ordered, only received a partial order, inferior quality merchandise, aggressive calls, or high pressure sales tactics.

Complaint Closing Statistics

0 complaints against ACE Industrial Supply, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

ACE Industrial Supply, Inc. complaints