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Century Chem-Dry

892 inquiries |
Carpet and Upholstery Cleaning Service

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12021 Dolly Way
Moreno Valley, CA 92555 | Get Directions

(951) 247-1257

http://www.centurychemdry.com

Monday - Saturday: 8:00 a.m. to 6:00 p.m.
*24 Hour Emergency Services Available*

Company Rating

AAA

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/12/2013 Julie T

They work together so efficiently and their work always exceeds my expectations.

Century Chem-Dry has cleaned my carpet for many years. As always, the carpets look and feel so good again. I can always depend on Troy and Justin to do a great job on my carpet, furniture and tile. They work together so efficiently and their work always exceeds my expectations. They are always so kind and so professional and I can always trust them in my home. Thank you for the great job!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Century Chem-Dry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Since 1988 Century Chem-Dry has been providing carpet cleaning, upholstery cleaning, and water damage restoration. In 2012 we added tile/stone and grout cleaning to our services.

Primary Contact:	Kirk & Sheri Meacham (Owners (Partnership))
Business Started:	2/22/1989
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Chem Dry Century

Chem-Dry

Chem-Dry Century

Chem Dry

Century Chem Dry

Websites:
There are no additional web sites.

Contacts:

Customer Service

Other Categories:

Furniture Cleaning Services

Tile Cleaning, Repairing, and Refinishing Services

Carpet and Rug Repair Services

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