Complaints | Business Consumer Alliance

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

complaints against closed in last 3 years.

Complaints	Type of response
	Making a full refund, as the consumer requested
	Making a partial refund
	Agreed to make an adjustment
	Refusing to make an adjustment
	Refuse to adjust, relying on terms of agreement
	Unanswered

Complaints and Resolutions