Complaints for The Tulving Company, Inc. in Newport Beach, CA

P.O. Box 6200
Newport Beach, CA 92658 | Get Directions

(800) 995-1708

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege coins ordered in stock do not arrive as promised or advertised by the company and their website. Some complainants allege that when they contact the company regarding the delay they are told to expect further delays although payment has already been wired to the company. In other cases the company fails to honor their advertising of orders are shipped UPS Next Day Air for FREE.

The company responds to some complaints by sending out the coin order immediately with explanation of the delays due to holidays.

Complaint Closing Statistics

0 complaints against The Tulving Company, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

The Tulving Company, Inc. complaints