Complaints for Saunders Law Group in Corona, CA

1891 California Avenue, Suite 102
Corona, CA 92881 | Get Directions

(951) 272-9114

http://www.saunderslawoffice.c...

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Weekends by appointment only.

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~~Complaints generally allege failure to fulfill services representation is not provided inability to reach personnel to discuss their cases misrepresentation of services and collecting fees in advance for foreclosure relief services.~~The company generally responds to complaints by disputing the allegations claiming they provided the services the client retained them for contacting the complainant to reach a resolution explaining their services and in some cases providing refunds. ~

Complaint Closing Statistics

1 complaints against Saunders Law Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

Complaints and Resolutions

Saunders Law Group complaints