Our Mission & Vision | Business Consumer Alliance

About Us

Business Consumer Alliance, Inc. is a non-profit organization which began business in 1928. Prior to 2013, BCA operated as the Better Business Bureau of the Southland. The name was changed to allow for an expansion of the services we provide to consumers and businesses, and to broaden our service area from the greater Los Angeles area to North America.

The broad purpose of BCA is to promote business self regulation. We achieve this objective by assisting consumers in resolving complaints with businesses and using that complaint information along with other relevant information like customer reviews to forecast business reliability. Through a sophisticated algorithm that evaluates several different aspects of businesses, BCA is able to assign letter grades, ranging from AAA to F which assists the public in identifying reputable or disreputable companies.

BCA obtains its funding from member businesses who support the mission and purpose of BCA and who agree to abide by high standards of ethical business practices. BCA helps legitimate businesses retain profit dollars by working with governmental agencies and the media to put fraud and illegal schemes out of business.

BCA maintains its headquarters in Colton, California.

Consumers are getting results

"I am happy I went to the Business Consumer Alliance to help me with the situation I was encountering with Spectrum and they did rapidly and perfectly. Solution is now 100% solved. Thank you."

"Whenever you experience a problem with any contractor, please contact this agency. Ms. Ramos responded right away to my complaint and the problem with the contractor was resolved in a matter of days. I recommend them 100%."

"BCA is wonderful! Without their assistance, I would probably still be waiting for the contractor to start work that was 2 months overdue."

"I've been getting nowhere with the company that I returned product to trying to get my money refunded. Once I contacted BCA, they took care of all communications with the company for me, and I had a refund check in hand for the full purchase price in no time!"

"I received an email from BCA in 3 days to follow up on my complaint on the company at hand. The issue was resolved the next day and I received a phone call from the company along with an apology and refund. I will definitely recommend BCA to my friends and family."

Consumers are getting results

"I am happy I went to the Business Consumer Alliance to help me with the situation I was encountering with Spectrum and they did rapidly and perfectly. Solution is now 100% solved. Thank you."

"BCA is wonderful! Without their assistance, I would probably still be waiting for the contractor to start work that was 2 months overdue."

Office Locations

Colton

315 N. La Cadena Drive
Colton, CA 92324
Phone: (909) 825-7280
Fax: (909) 825-6246

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Long Beach

3363 Linden Avenue, Suite A
Long Beach, CA 90807
Phone: (562) 216-9240
Fax: (562) 216-9241

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Our Vision

A marketplace where buyers can identify trustworthy and ethical businesses and avoid unscrupulous businesses whose purpose is to defraud them or to provide inferior or non-existent services or products.

Our Mission

BCA’s mission is to promote and encourage business self regulation. BCA's mission is achieved by assisting consumers in resolving complaints with businesses and using that complaint information, along with other relevant information such as customer reviews, to forecast business reliability. With community support, BCA can identify trustworthy and ethical businesses and warn the public to avoid unscrupulous businesses whose purpose is to defraud the marketplace. BCA also helps business owners by providing services and resources that allow their businesses to grow and thrive.