Complaints for Sterling Casualty Insurance Company in Newport Beach, CA

PO Box 8128
Newport Beach, CA 92658 | Get Directions

(949) 851-6362

http://www.hhagency.com/

Company hours:
M - F 8:15AM- 6:00 PM PST
Saturday 10:00AM- 3:00 PM PST

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company fails to process claims or return telephone calls. Some customers complained that they experience billing issues due to failure to post payments send statements overcharges or receive insurance cards. The company responds to some complaints by processing or paying claims providing refunds on policies adjusting invoices sending invoices or resolving issues by obtaining necessary documents. in some cases the company stated that the complainant did not have coverage at the time of accidents. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Sterling Casualty Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Sterling Casualty Insurance Company complaints