Find a reputable business?

Complaints and Resolutions

Midland Credit Management, Inc. complaints

Read Complaints File Complaint View Full Report

350 Camino Del La Reina Suite 100
San Diego, CA 92108 | Get Directions

(800) 296-2657

http://midlandcreditonline.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$578,464.00

Total Amount Settled:
$0.00

Complaint Experience

18%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

22 complaints against Midland Credit Management, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
1	Refusing to make an adjustment
13	Refuse to adjust, relying on terms of agreement
4	Unanswered

22 complaints against Midland Credit Management, Inc.

Sort by

4/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $691.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

I did not sign no contract with this company nor have any knowledge of this account I haven't received no letters or anything. Resolution Sought Please remove from my account

2/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,540.00 Amount Settled: $0.00

Customer Complaint

1/24/2024

Just Received information on this Account which I have no knowledge of. Called their number to let them know that this was not me. I told them that this is Fraud. They said that they were going to investigate for 90 days Resolution Sought Please have taken off my Credit Report!!

Company Response

2/13/2024

We appreciate being advised of Ms. William's complaint and will attempt to contact Ms. Williams in order to resolve her concerns directly. Please be advised that in order to ensure it does not disclose personal information to unauthorized individuals, as well as to protect the privacy of those with whom midland credit conducts business, Midland Credit cannot confirm nor deny that it is the servicer of any accounts belonging to Ms. Williams and is unable to respond to Ms. Williams concerns through your company. Ms. Williams may contact Midland Credit's Consumer Support Services team at (877) 626-4368, should she have any further questions.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile