For Consumers

Introduction

Business Consumer Alliance has been assisting the public in resolving complaints against businesses and in finding trustworthy businesses since 1936. Prior to 2013, we operated as the Better Business Bureau of the Southland. We changed our name to facilitate an expansion of the services and programs we provide, and to allow the organization to operate nationally. BCA publishes reports on hundreds of thousands of business nationwide. The reports rate the businesses for reliability and performance. They contain other important information like customer reviews, complaint experience and extensive information on the services offered. All of these reports and all of our services are offered to the public, free of charge.

Business Reports

Business Consumer Alliance utilizes a complex algorithm that weighs all relevant aspects of a business.  In simplest terms, the algorithm utilizes a series of calculations to arrive at an overall composite score which is displayed as a rating using a scale ranging from AAA to F.  The rating represents Business Consumer Alliance’s opinion on the reliability of the business.  In other words, it’s a predictor of the outcome you can expect, should you do business with the firm. 

We also provide customer reviews on businesses which give another unique opinion on a business’ reliability.

General background information including required licensing experience will also assist in making an informed decision.

Check out a business now.

Complaints and Dispute Resolution

Our team of expert mediators will assist in resolving complaints with businesses.  This is a highly personalized service with the objectives of bringing about a satisfactory resolution to the problem and doing it quickly. Best of all, this service is FREE to the public! Here are some testimonials from consumers who are ecstatic about our service.

File a Complaint now.

Customer Reviews

Share your experience with a business, whether good or bad, with others.  Your review will be read by others who are contemplating doing business with that company.  You may either save a person from having a negative experience, or affirm that the company in question is indeed trustworthy.

Write a review now.

Scam Alerts

Business Consumer Alliance has had extensive experience with scams.  We are ever vigilant in ferreting out businesses or individuals who have as their main goal, separating you from your money.  Often these scams arise in response to economic conditions.  For example, loan modification and foreclosure related scams abound. 

Learn about offers and advertisements you should avoid.

Ask the Experts Forum

Frequently people have questions about specific businesses or offers or questions about a transaction they’re considering.  Post your question in this forum and receive an answer from someone with subject matter experience who will either answer your question or refer you to an individual or company who will.

Resource Guides

Business Consumer Alliance has hundreds of reports on various businesses-- some legitimate and some not—which will help you in deciding whether or not to proceed with a business.  If you’ve been victimized by a business, the Resource Guides will help you find ways to recover your money.  Study these valuable guides to become an educated consumer.

Arbitration and Mediation services

Business Consumer Alliance has been a leading provider of arbitration and mediation services.

Arbitration is a legal alternative to litigation which is playing an ever increasing role in resolving both ordinary and complex disputes.  Best of all, arbitration proceedings are quick, confidential, and the decisions are not public documents.  To consumers, the services are generally free.

Learn more about our Arbitration services.

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